Frequently Asked Questions (FAQs)
1. Orders & Shipping
Q: How long does it take to process and ship my order?
A: Orders are processed within 1-2 business days. Shipping times vary based on location and shipping method selected at checkout.
Q: Do you offer international shipping?
A: No
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can track your order using the provided link.
Q: What should I do if I received a wrong or damaged item?
A: We sincerely apologize for any inconvenience. Please contact our customer support within 48 hours of receiving your order with a photo of the item, and we will assist you with a replacement or refund.
2. Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused, unwashed items with original packaging. Return shipping costs are the responsibility of the customer.
Q: How do I initiate a return or exchange?
A: Please email our support team at salaamirah@yahoo.com with your order number and reason for return/exchange, and we’ll guide you through the process.
3. Payments & Discounts
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, Discover, Amex, Apple pay, Google pay, and more. All transactions are secure.
Q: Do you offer discounts or promo codes?
A: Yes! Subscribe to our newsletter and follow us on [Instagram/Facebook] for exclusive discounts and promotions.
Q: Can I use multiple discount codes on one order?
A: No, only one discount code can be applied per order.
4. Custom & Wholesale Orders
Q: Do you offer wholesale pricing for bulk orders?
A: No
Q: Can I request a custom hijab design?
A: At the moment, we do not offer custom designs, but we are always open to suggestions. Let us know what styles you’d love to see!
5. Contact & Support
Q: How can I contact customer support?
A: You can reach us via email at salaamirah@yahoo.com or through our Contact Us page. We typically respond within 24-48 hours.
Q: Do you have a physical store?
A: Currently, we are an online-only store, but stay tuned for future updates!